1 reviews | Active since Dec 2017
Fedup with Vodacom I have a Vodacom data contract of R319 a month. It is a Top Up contract. Yesterday I went onto their website and it showed my account balance was R1744.72. As you can imagine it was a total shock to me. I phoned them and they told me I had an open line. I argued that and last night I checked my contract. It clearly states that it is a Top Up contract and not an open line. I again queried this this morning and was told that it had been changed last month. I never asked for it to be changed. Also, this is not the only issue I have with them. There is ***** for the third time now on my account. This month, among other things, there was an airtime transfer. How is this even possible? My contract is a data contract and not air time. If it wasn't for the fact that the Vodacom signal is the only I receive where I live I would have changed to another network a long time ago. I am totally fed up with Vodacom.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Morne Campher,
Thank you for your patience.
I've responded to you via email with feedback.
Regards,
UW
Best regards,
Dear Morne Campher,
Thank you for your patience.
I've responded to you via email with feedback.
Regards,
UW
Best regards,
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