PG
Parushka G
1 reviews | Active since Aug 2017
24 Aug 2017, 12:41
FED UP!
It's been almost 3weeks that I have request an itemized billing from Vodacom which I was told in 7 days I would receive it.I have never spoken to such effortless people at the call center always promising to call you back but never do, after 3 weeks I get an email with a link that I cannot access so I have to phone the call center Again!!! I have spoken to +-15 people at the call center which explained myself and they still keep sending me the link that I cannot open and up till this day I haven't received my billing!!!! Does Vodacom employ people that can't under a simple instruction??
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Vodacom's replyOfficial
24 Aug 2017, 13:30Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply24 Aug 2017, 13:30
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,