FED UP

I have paid my bill with Vodacom every month. In February 2020 an amount of R1300 suddenly appeared and I was told by Vodacom that I am now in arrears. No one can tell me where the amount is coming from but they do lock my phone every month. I have to call vodacom every single month to unblock my phone.

According to the angents a refund was made to my account of R1300. i have sent an email to *** on 19 March to send prove of my account that no refund was made. I have never heard anything back from this person. On 18 May 2020 I received an email from saying that my email has been deleted without being read. Meaning this TEAM LEADER never bothered to sort out my query.

Every month they block my phone and then open it again when i call because they can see payment is being made every month. But no one bother to check this R1300. One agent gave me the begining and end digits of the account number where the refund was made to and this account number does not belong to me. Surely that account number must have a name linked to it..

I am fedup of Vodacom by now because its been going on for 4 months now. This morning when I want to take the agents full name She could only give me her first name as the are "not allowed to give their surnames".

I need this amount taken off my account as the amount does not make sense to anyone at Vodacom (according to everyone I speak to) yet they lock my line every single month!!