HH
Heinrich H

1 reviews | Active since Aug 2014

17 Jun 2017, 09:28

Fed up

<p>In May this year Vodacom billed me for add on services that I never subscribed to. After phoning ans speaking to them the services were cancelled. I insisted on an investigation into how these services were activated. Vodacom never got back to me and guess what I was billed again in June. This time I through my toys out the cot but still no real resolution after a week. Vodacom customers beware I really think this is a **** run by Vodacom because obviously they get a fee for these services and they are completely unwilling to resolve the matter. I am finished with Vodacom after 20years of being a client they are treating their customers like ****. I will just let my contracts run out because getting them cancelled again is a very costly excercise. Vodacom you are no longer the only service provider with good coverage wake up and smell the coffee</p>

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Replies (1)
Vodacom
Vodacom's reply19 Jun 2017, 07:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,