AZ
Altea Z

1 reviews | Active since Jun 2011

29 Jan 2017, 10:58

Fed Up!!

<p>In 2015 I discovered that an account was opened in my name by Vodacom - Identity theft was discovered. After numerious emails, phone calls and pulling out my hair about this case, I finally got a letter from Vodacom on 28 December 2015 - </p> <p>Dear Altea</p> <p>I have checked and cannot pick up this account on your Credit Profile. Please can you advise which credit bureau has this account on your profile?</p> <p>ITC - no record found and the other credit bureaus advised us that no record could be found.</p> <p>Regards<br />Yolande Nel<br />Legal Collections</p> <p> </p> <p>I'm in the process to bay a new vehicle for my business, when this darn thing came up again on ITC. I'm ready now for legal action if this happens one more time. SORT IT OUT!!!!</p> <p> </p> <p>My ID is ********** 079086</p> <p> </p>

0
Replies (1)
Vodacom
Vodacom's reply29 Jan 2017, 11:07
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,