Fed up

<p>4th review in 4 weeks. What is up with Vodacom. Have you guys no empathy for your customers? 48 hours since my last post and no one has contacted me. All I got was a sms for a credit on my invoice which still doesn't add up. Can someone call me? I also noticed another error. In Nov 2016 when a consultant called me and sold me the migration package with 1G data, she called back and said I couldn't have that package but could take the one for 500MB. I am not getting the 500MB but a lesser amount. I called the call centre this morning to check my balance after my 2 credit notes for Jan and it is still not right. Other than my allocation of data for December 2016 and the data I transferred to 072313.... number, I shouldn't be billed for any other bundles coz the *111# service and the Vodacom app is not allowing me to purchase data. Please Vodacom, get someone to call me!!!! I need all this rectified. The credit reversals, the right allocation every month and the ability to purchase data using the *111# or app service! I need someone to do a thorough investigation on my profile and call me back asap!!! when I called this morning and questioned why no one has got back to me from my last post, I was told back office deals with complaints and the consultant couldn't do anything and I would have to wait for a call back but it's now over 48 hours and still no call. I will be forced to start sharing this on all social media platforms if nothing is done about this. Call me!!!</p>