1 reviews | Active since Nov 2016

21 Nov 2016, 12:13

FED UP

<p>Since upgrading in May 2016 i have used the new upgraded phone for +/- 10 days. Even in that 10 days the phone started giving problems. Rebooting every time i enter my pin, will freeze and will only shut off once the battery has gone flat. I have taken the phone in 3 times already and every time VOdacom promisses that the problems has been resolved. Went to fetch my phone on Sunday 20/11/2016 at Lakeside Mall Vodacom on Sunday. Apparently phone was on test for 12 hours and the software was reloaded .... Bull dust. After 1 hour of fetching the phone it started again. Vodacom is very quickly to suspend your sevice if the debit order is not paid but very bad with replacing a phone that has been giving problems since issued.... Cant believe this... Empty promises and yet it is my problem to take the phone to them and fetch it.... Im sure i will get better service with another Cellphone service ....</p>

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Replies (3)
Vodacom
Vodacom's reply21 Nov 2016, 12:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply29 Nov 2016, 11:33
Official

Dear Marlize,

I hope I have been able to improve your Vodacom experience.

Regards,

Cassandra

Best regards,

's update20 Dec 2016, 10:37
Reviewer Update

Good day Casandra

Please forward me your email address on ********** This is quite urgent as this query is not resolved and im still not a happy customer. You can phone me as well ********** 280

Regards

Marlize