February bill

I received my bill around the 9th of February, only to discover that I was required to R2401 for the month of February. On the 13th I logged a query with the call centre, after trying to do this since the day of the bill. nojthing was done with this till the 21st, I called and I was told that they busy with the matter. I have informed them that if they have not attended to this, I will request my bank to retun the amount. On Friday last week I called again to find out why have I not been contacted, I was told that my query was still no assigned to anyone. I requested my bank to return the debit order, since no one could explain what i was billed for. <br> Now, instead of receiving a call with the information I requested, I receive threats of Vodacom suspending my account. I mean seriously????<br> Can I please have this resolved or else I'll have no choice but to escalate this to Ombuds man.