PQ
Paula Q

1 reviews | Active since Nov 2013

29 Mar 2021, 10:08

Feb up with Vodacom data costs!!!!

As a "pay as you go" client of Vodacom I am fed up with the cost of data! I hardly get any "special offers" when my data is low. Considering that I spend over a R1000-00 p/m on data alone, you'd think that Vodacom would offer me better rates. I am not interested in a contract for personal reasons, why don't pay as you go clients get better rates for data and contract clients do? The USSD offers on "for your town" are ridiculous as well as the cost of data when buying for 1 day or 7-30 days is expensive. Come on Vodacom, these are hard times.... get it together! Oh and please jack-up your customer service you have enough money to re-train all your employees thanks to all of us.

0
Replies (2)
Vodacom
Vodacom's reply29 Mar 2021, 11:46
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply30 Mar 2021, 12:04
Official
Dear Paula Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. You may also check the Just 4 U offers via the USSD or via the My Vodacom app. 
These offers are tailored made for you.  Regards Vodacom Consumer Website Team

Best regards,