****ed up service

Its seems everytime I need to revert back to hello peter when assistance is needed. I took out a contract 21 March 2017, it had a screen repair as part of the contract, my phone fell n cracked, vodacom told me all I needed was to pay R150 to send the phone off for repairs, told me it wud take 21days. I had given my phone in before the 21st March 2018 as thats when the free screen repair falls away. I was assisted by palesa n lerato at clearwater mall. Today I get a call that I need to pay R2900 before they can repair my phone. So I take it these two usless women cleary sent my phone in after the screen protection had expired. They keep promising to call me back with feedback n Im the one that keeps following up. Vodacom has real pathetic staff n those 2 need to be fired as its not the 1st time writing a review on their bad service. I need to know what the **** is going to happen with my phone. Alternatively close my damn contract n keep a broken phone as it will be of no use to me. This is the last time I ever take a contract with vodacom n this surely will be put on all social media site for the world to see how uselss vodacom is. That cost will not come from my pocket due to *********** staff thats quick to smile n wave to sell u a contract but provides **** after care services. If this is how vodacom treats people then you surely do not deserve consumers. When paymentvis not made u will b quick to call, but when the **** up lies with u we need to beg and carry on like fools.