KN
Khanyisa N
1 reviews | Active since Nov 2022
12 Dec 2022, 12:03
F#ckd up connection
The should be an option for 0. Would never recommend Vodacom to anyone. I have been complaining about their poor connection for months and they have failed to fix the issue. I am paying for a useless thing that's not working, and when I cancel they're telling me about a ridiculous amount of penalty I have to pay.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
12 Dec 2022, 12:14 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Dec 2022, 12:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
13 Dec 2022, 15:53Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note with regards to ***, our records shows the matter has already been escalated to our Networks Team and feedback was provided.
Dear Khanyisa Ndevana kindly note that we are looking at improving coverage for your area in the near future. New site planned: Mavuso_Rd_EAS We however cannot confirm any time frames for completion of these projects due to 3rd party involvement in the planning process. We would like to thank you for your patience and understanding in this regard.You may also enquire at your nearest Vodacom Stores / Takealot / HiCell / Alisom Store, regarding a NetGear Cel-Fi Smart Signal Booster that may improve indoor coverage. Regards Consumer Website Team
Dear Khanyisa Ndevana kindly note that we are looking at improving coverage for your area in the near future. New site planned: Mavuso_Rd_EAS We however cannot confirm any time frames for completion of these projects due to 3rd party involvement in the planning process. We would like to thank you for your patience and understanding in this regard.You may also enquire at your nearest Vodacom Stores / Takealot / HiCell / Alisom Store, regarding a NetGear Cel-Fi Smart Signal Booster that may improve indoor coverage. Regards Consumer Website Team
Best regards,
Vodacom's reply13 Dec 2022, 15:53
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note with regards to ***, our records shows the matter has already been escalated to our Networks Team and feedback was provided.
Dear Khanyisa Ndevana kindly note that we are looking at improving coverage for your area in the near future. New site planned: Mavuso_Rd_EAS We however cannot confirm any time frames for completion of these projects due to 3rd party involvement in the planning process. We would like to thank you for your patience and understanding in this regard.You may also enquire at your nearest Vodacom Stores / Takealot / HiCell / Alisom Store, regarding a NetGear Cel-Fi Smart Signal Booster that may improve indoor coverage. Regards Consumer Website Team
Dear Khanyisa Ndevana kindly note that we are looking at improving coverage for your area in the near future. New site planned: Mavuso_Rd_EAS We however cannot confirm any time frames for completion of these projects due to 3rd party involvement in the planning process. We would like to thank you for your patience and understanding in this regard.You may also enquire at your nearest Vodacom Stores / Takealot / HiCell / Alisom Store, regarding a NetGear Cel-Fi Smart Signal Booster that may improve indoor coverage. Regards Consumer Website Team
Best regards,