AP
Alec P
1 reviews | Active since Jun 2018
07 Jun 2019, 12:33
F*ck Vodacom
Vodacom decided to use my airtime without my consent... using out of bundle rates regardless of me having a WhatsApp bundle. This happened between 12-6 in the morning, I was not using my phone at all. I brought myself a 250mb bundle to stop any more airtime being used... I then called vodacom straight after to get my airtime and data refunded to me so that I can buy a better bundle. They refused to refund me the data.
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Replies (2)
Vodacom's replyOfficial
07 Jun 2019, 14:42 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Jun 2019, 14:42
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
07 Jun 2019, 15:11 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply07 Jun 2019, 15:11
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,