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MB
Maleshwane B

1 reviews | Active since Jan 2015

20 Nov 2024, 10:10

Faux discounts

Your Vodapay service is ****. I always encounter challenges especially now. You sell vouchers to us that are not working and not truthful. We buy with no hassle but when it's time to redeem we struggle. You are selling us faux discounts. I bought vouchers and I was meant to get an extra amount on the voucher. I did not. When I ask your customer support agents they send me to the merchant and the merchant sends me back to you. Am I stupid to be fooled around like this? Please take me seriously, i used my hard earned money. To be embarrassed and humiliated like this.

0
Replies (4)
Vodacom
Vodacom's reply20 Nov 2024, 10:18
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply21 Nov 2024, 12:43
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have responded via email.
 Regards Consumer Website Team

Best regards,

MB
Maleshwane B's update22 Nov 2024, 11:40
Reviewer Update
When can I expect an update or feedback after responding to your email? I have used my money and purchased those vouchers and it's time for you to honor your end of the deal and refund my money.
MB
Maleshwane B's update03 Dec 2024, 12:57
Reviewer Update
No update no feedback and no resolution?