Fautly fibre

After months of complaining about my fiber device is down and I have a faulty router it was swopped out on 29 July 2020 form H500 ROuter to a new white routers. 3 Weeks down the line after a power outage my fiber service is down my SR ***. Once again we have been advised that our routher is faulty ( CPE Faulty) after testing by Support center The call has been logged with secondary support with Makobi Moshileli it the ***0 - 7 days later and my fibre is still down

I have contacted the field Agent Silice whom installed the router and well we are still awaiting ***

I pay for the service in full but on had a 3/4 active service.......

Very poor service....