RV
RENETTE V

1 reviews | Active since May 2014

14 Dec 2018, 16:09

FAULTY VOUCHER CODES

THIS IS THE WORST SERVICE IVE RECEIVED FROM ALL THE YEARS IVE BEEN WITH VODACOM YOUR CONSULTANTS ARE JUST SO RUDE. THE PUT THE PHONE S DOWN IN MY EAR IF I ASK TO BE HELPED AFTER IVE BEEN ON THE PHONE SINCE 9H00 THIS MORNING AND IT IS NOW 16H00. EVERYONE KEEP TELLING MY MAM GIVE YOUR NUMBER WE WILL GET BACK TO YOU. I AM NOT HAPPY AT THIS MOMENT. I PHONED OUT R200 TRYING TO GET AN ANSWER TO MY QUESTION. After my complaint yesterday i received my sim cards and a vouchers for both TVs. I phone Vodacom they advised me to go online to vodacomhome.digitalplanet.co.za and use the voucher numbers i received. On both occations the system tell met the voucher codes are wrong. I am very unhappy about Vodacoms services. Digital planet tell me to phone Vodacom to rectifiy and Vodacom tel me phone Digital planet with my voucher numbers. Can someone please rectify this problem that ive been struggeling with sinces 23 November.

0
Replies (2)
Vodacom
Vodacom's reply15 Dec 2018, 09:34
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team 

Best regards,

RV
RENETTE V's update19 Dec 2018, 15:27
Reviewer Update
STILL WAITING FOR THAT PHONE CALL