JK
Jacques K

1 reviews | Active since Sept 2009

10 May 2021, 09:53

Faulty Vodacom tower Model Park, Witbank Still faulty....

We have a faulty Cell tower in the Model Park area in Witbank. I have reported this about 10 times and every time they close the case and say they are planning to install new towers in our area..... The tower is faulty now for more than a year. This is really frustrating because I can almost not make and receive calls at my house.

From previous Review

This time Vodacom contacted me. Even send a guy to my house doing signal tests. I finally thought that after 10 years something is going to be done......To my surprise they just signed of the fault again without fixing anything. I am currently at the stage where I would like to cancel all our Vodacom contracts and move to MTN. We at least have decent MTN signal. Since a few days ago our signal is even worse.

0
Replies (1)
Vodacom
Vodacom's reply10 May 2021, 12:13
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team