HS
Hendrik S

1 reviews | Active since Apr 2019

09 Apr 2019, 11:31

Faulty Vodacom Tower, Kromdraai, Pretoria

I want to report a faulty Vodacom tower, but after spending about 15 minutes going through ALL the options on 082 135 to try to get to someone to speak to, I had no luck. Then it took more than 10 minutes just to get registered here to write this.

The Vodacom Tower in our area, Kromdraai/Grootvlei, north of Pretoria near Hammanskraal is not functioning properly. Not to be confused with Kromdraai near Krugersdorp. I get connection for a few minutes, but then it just stops responding. Sometimes after a minute or two it will start working again, other times I have to disconnect and then try to reconnect. Sometimes it will work for an hour and sometimes - like now - disconnect four times in 15 minutes. We had a similar issue after rainstorm before Christmas, and was then fixed at end of January. Now it is been going on for more than a month. There is just nowhere on vodacom site or phone options to report this. I think it is extremely poor, as I see similar reviews from other people over a long time and nothing is done about it. Please check what is going on with this tower and get it fixed.

0
Replies (2)
Vodacom
Vodacom's reply09 Apr 2019, 11:54
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 
HS
Hendrik S's update15 Apr 2019, 19:16
Reviewer Update
Nothing is being done by Vodacom about this. They called me to ask where the tower is, had several sms's indicating missed calls - HALLOOOO -the tower is faulty!! You should be able to see through which tower I am connecting. Please get this resolved.