Faulty Vodacom App pay now function

I am not one to rant or rave about technology, however if it is made to benefit the consumer then it should be as such, in this instance I am deeply dissapointed with the "PAY NOW FUNCTION" available on the Vodacom mobile app which is an option made for account holders to pay their accounts. I assumed that this would be a quicker way to settle as at the time I was caught up with work priorities and could not make it to a store to pay as I usually do. I prefer paying the account in this manner as I have control of the account instead of a debit order. Referring to past inconsistencies with the service provider where I have had higher amounts charged and debited incorrectly. This being the first time I used this facility on their Vodacom app to pay the account I am now pulling my hair in regret and will never do this again . To date 3 weeks later Vodacom cannot trace the payment which debited my credit Card. I am disgruntled and frustrated to the point where I have to call Vodacom every day to follow up regarding the matter and speak to their *********** call Centre over and over. My last communication was to send my credit card statement and proof of payment to their "pop@vodacom email address" Everyday I receive a call from an automated voice system stating my arrears. Come on Vodacom. Resolve this if you hear me. Your Ref : ***

If my account gets blocked which will then affect the 5 lines I have with you which is due to your poor service, I would then prefer rather looking to another service provider