Faulty upgrade service and process

<p>I upgraded my contract on the 8th of May using the online upgrade function on the Vodacom website. I subsequently received the package containing all the accessories minis the actual phone. I emailed the upgrade department as neither the call centers or the retail stores are able to assist in resolving this. I corresponded briefly with the admin department and was assured that they would send RAM to collect the package. This was in early May. It is now the 5th of June. I still have not been contacted by RAM and the package has still not been collected. As such I have not had any joy in completing my contract upgrade. I am disgusted that the process requires such a convoluted resolution process to fix a problem on Vodacom's side. Why not simply send the outstanding part of the package? I have been trying to cancel this upgrade since last week beautiful this is also seemingly falling on deaf ears. </p>