AB
Ashleigh B

1 reviews | Active since Jun 2016

14 Jun 2016, 07:54

Faulty Service, Faulty NEW Devices.

<p>Very infuriated with the service I have received from the Vodacom branch at Clearwater Mall.</p> <p> </p> <p>Last week I was promised to receive a new laptop by Thursday. After a lot of hassle and complaints, I eventualy received the device on Sunday. It is now Tuesday (2 days later) and the so-called new device is already indicating problems - Cooling fan not working. Not only have I had to nag for the device, but now that I have finally received it, it is faulty. Am I now expected to wait another week while your technicians look at the device?</p> <p> </p> <p>Poor service on your behalf , Vodacom.</p>

0
Replies (1)
Vodacom
Vodacom's reply14 Jun 2016, 09:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team