SH
Sonette H

1 reviews | Active since Apr 2016

30 Apr 2016, 07:21

Faulty Samsung Vodacom Phone

I bought a Samsung Galaxy J1 Ace phone on 13 April 2016 at Game Carnival Mall. Within 7 days the phone would show that the battery is full, but within minutes would go off due to low battery. I could not take the phone back within the required 7 days to be replaced, as I was on holiday and did not have the box or proof of purchase with me. Nine days after I bought it, on 22 April, I took it back to Game to send to Vodacom for assessment and got it back on 29 April. The problem has not been resolved.

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Replies (1)
Vodacom
Vodacom's reply01 May 2016, 04:19
Official

Thank you for the posting.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards

Vodacom Consumer Website Team