Faulty Samsung S25 Ultra – No Collection, No Support, No Cancellation

I took out a new contract with Vodacom in April 2025 via their online store. The phone (Samsung S25 Ultra) was delivered on 14 April — but it was faulty from day one. It kept switching on and off, the camera didn’t work, and other functions were also not working properly.

On 19 April, I went to Vodacom Centurion Mall to return the phone, but was told they couldn’t help as it was an online order. I then called Vodacom After Sales, and was advised the issue had been escalated and the phone would be collected. I’ve followed up countless times since then and keep getting the same excuse: Skynet has been instructed to collect the phone — yet nothing has happened.

I’ve now received an invoice for a device that has never worked. I also formally requested for the contract to be cancelled, but no action has been taken on that either.

It’s now 10 May — nearly a month later — and I’m still stuck with a faulty phone, an active contract, and no support. This is unacceptable and needs urgent resolution.