faulty Samsung Note 4 from Vodacom and horrible service

<p>On 30 January 2017, I received a response via the email from Vodacom consultants stating that "Regrettably we cannot replace your TABLET if we cannot replicate the fault. I requested the store to test it and confirmed they did not pick up any problems, please collect and test it"</p> <p>On the 1st of February 2017, I went to Vodacom repairs at Eastgate to collect my phone. When I was at my place I discovered that the phone could not switch on. The following day (02/02/2017) I went back to Vodacom repairs at Eastgate. The lady from Vodacom repairs at Eastgate changed my battery with the Vodacom's to assess whether the battery was the reason for the phone not to switch on. She did this and confirmed with the Vodacom technician that battery was not the reason for the phone not to switch on.</p> <p>Here I am as a customer refused a new functional phone and given a phone by Vodacom that cannot even switch on yet Vodacom engineers considers the phone not faulty. Whose report matters here, Vodacom's or the customers? Vodacom continues to neglect the facts before them about the faultiness of the phone yet I continue to be billed (just received the statement yesterday) for poor services? when will Vodacom prioritize service to me? when will Vodacom stop robbing me of my money? When will I matter? what am I billed for when Vodacom refuses to replace my phone while it fails to fix it?</p>