MG
Ml G
1 reviews | Active since May 2022
16 May 2022, 16:02
Faulty Samsung A32
I have a Samsung A32 that has a software fault. This really is unacceptable. My devices has been going back and forth and nothing has been done. Device has been with the repair center for almost more then a month and returned back . After testing the device again after they returned it does the exact same thing. I have send the videos showing the glitches every time the devise went in for repair. First repair was 4/11/2021 a month after I received the device and been in for repair 5 times after that and still not fixed. Last response I got was there is nothing wrong with the fone.
Helpful (0)
Replies (8)0
Replies (8)
Vodacom's replyOfficial
16 May 2022, 16:12 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 May 2022, 16:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MG
Ml G's updateReviewer Update
16 May 2022, 16:29Job no. ***3
***5
***8
***9
*** Samsung SA reference Number
***1 More the a Month!!!!!!!!!!
***5
***8
***9
*** Samsung SA reference Number
***1 More the a Month!!!!!!!!!!
MG
Ml G's update16 May 2022, 16:29
Reviewer Update
Job no. ***3
***5
***8
***9
*** Samsung SA reference Number
***1 More the a Month!!!!!!!!!!
***5
***8
***9
*** Samsung SA reference Number
***1 More the a Month!!!!!!!!!!
MG
Ml G's updateReviewer Update
16 May 2022, 16:32MTN Signal has improved in my area will be moving the 7 business numbers we have at Vodacom if this is not resolved.
MG
Ml G's update16 May 2022, 16:32
Reviewer Update
MTN Signal has improved in my area will be moving the 7 business numbers we have at Vodacom if this is not resolved.
MG
Ml G's updateReviewer Update
18 May 2022, 15:47Ok Vodacom, its been two days and no one contacted me or the dealer in Ceres. What kind of customer care is this? Are you waiting for me to forget about the cellphone? I am still without a cellphone! I got the phone in November 2021 and it went in for repair Desember 2021 and 6 times after. I requested a new device according to the consumer act, it is now Mei 2022 and still no phone!
MG
Ml G's update18 May 2022, 15:47
Reviewer Update
Ok Vodacom, its been two days and no one contacted me or the dealer in Ceres. What kind of customer care is this? Are you waiting for me to forget about the cellphone? I am still without a cellphone! I got the phone in November 2021 and it went in for repair Desember 2021 and 6 times after. I requested a new device according to the consumer act, it is now Mei 2022 and still no phone!
MG
Ml G's updateReviewer Update
19 May 2022, 15:33Still no feedback? It took Samsung 4h for someone to follow up on the problem. It has been 3 days now and no one from Vodacom contacted me or the Vodacom dealer in Ceres.
MG
Ml G's update19 May 2022, 15:33
Reviewer Update
Still no feedback? It took Samsung 4h for someone to follow up on the problem. It has been 3 days now and no one from Vodacom contacted me or the Vodacom dealer in Ceres.
MG
Ml G's updateReviewer Update
21 May 2022, 20:30No help OR feedback from Vodacom! Worst customer care! And stil no device! Still paying for a device I only had with me for a mounth. It's been 6 mounth now!
MG
Ml G's update21 May 2022, 20:30
Reviewer Update
No help OR feedback from Vodacom! Worst customer care! And stil no device! Still paying for a device I only had with me for a mounth. It's been 6 mounth now!
MG
Ml G's updateReviewer Update
23 May 2022, 12:22Never again vodacom or Samsung!!!!! Will be smashing the phone in store as soon as I get it back!
MG
Ml G's update23 May 2022, 12:22
Reviewer Update
Never again vodacom or Samsung!!!!! Will be smashing the phone in store as soon as I get it back!
MG
Ml G's updateReviewer Update
23 May 2022, 12:29 And i will keep on reminding people on Hello peter of my experience. so that no one make the same mistake I did.
MG
Ml G's update23 May 2022, 12:29
Reviewer Update
And i will keep on reminding people on Hello peter of my experience. so that no one make the same mistake I did.