Faulty Samsung A14 Camera

I got a call on 15/06/2023 from 1 of Vodacom consultants that my data contract is due for an upgrade cell :*** , I then decided to upgrade by taking a Samsung A14 handset ,I received the package on 19/06/2023 at 11:30 Monday morning ,went home the evening set up the handset to my surprise the camera view was faulty (blur vision) I then went to VODACOM Prominade mall ,Mitchells Plain on the morning of 20/06/2023 one of the consultants assist by trying to change the settings but to his conclusion the camera is faulty and said I need to contact VODACOM online to have the handset collected they cannot replace the handset .I called customer care on 20/06/2023 ,I got transferred from the 1 dept to the other then the call got dropped ,I then kept on trying same result ,21/06/20 I spoke a consultant to have the handset collected ,Friday 23/06/2023 I called again to confirm collection i then have to go trough the same process to answer questions about how do i receive my invoices ,what date do i pay the account 120 questions that is suppose to be on there system this is so frustration after all that was told i have to wait until the courier collect ,today is 29/06/2023 still no courier came to collect .