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JT
Jaco T

1 reviews | Active since Feb 2013

28 Sept 2021, 15:34

Faulty Samnsung Buds during upgrade

I received faulty Samsung Buds+ during my upgrade in June, and still struggling to get Vodacom Business to do a exchange. Going for 3 months now...

0
Replies (4)
Vodacom
Vodacom's reply28 Sept 2021, 18:04
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
JT
Jaco T's update30 Sept 2021, 12:19
Reviewer Update
"Dear Customer,

Your service request no. EC-17V****S40C has been closed.


Kind Regards
Vodacom Business Support Team"

This matter is not resolved and therefore cannot be closed....

JT
Jaco T's update07 Oct 2021, 11:24
Reviewer Update

Vodacom's reply:

30 Sep 2021, 16:07

Good day Customer



We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.



Our records indicate that your query is currently in hand with the Relevant Team and busy arranging for collection. Kindly allow our team to further assist and resolve your query.



We apologize for the inconvenience and appreciate your patience.


Regards,

Vodacom Consumer Website Team

Private Reply

Again, still no communication from Vodacom Business??? Why does it take such a long time to arrange collections of faulty iquipment. Another week has passed....
JT
Jaco T's update02 Nov 2021, 10:26
Reviewer Update
Yet another week has passed with no one from Vodacom willing to rectify the problem??? 4 months and counting...