Faulty router is not available worth replacing at Vodacom. They prefer to lose the customer instead

Vodacom fibre is the worst service provider. Ordered a new fibre line and it was installed in the 7th of April 2025. The very same day the router's WiFi signal was very on and off. We lodged a technical support query for them to exchange the router and give us new one. We were promised in 24 to 48 hours this would be resolved. Despite numerous attempts to resolve the faulty router vodacom has failed to do so. After a 7 days of waiting we purchased a new router at our own cost and plugged it in and it worked a charm. Meanwhile vodacom hasn't not contacted us to resolve the issue. Long story short we have decided to cancel our account with Vodacom.

They are trying to collect on premature cancellation fees . That's ridiculous, Vodacom can't even keep their end of a SLA but expect prompt payment for delivery of a faulty router