DK
Dani K
1 reviews | Active since Oct 2018
21 Oct 2018, 13:12
Faulty router
I have been without fibre for a week, barely having signed up three weeks ago... my router needs to be replaced. They've dropped off a new router.. all that needs to be done is for a technician to come and configure everything for me. I have been phoning every day three times a day for the last week. I get through to a different call centre and agent having to explain my storuy every time. Various supervisors have been informed of my case. Apparently my issue as a new customer is not urgent enough. I'm quite disappointed.
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Replies (5)0
Replies (5)
Vodacom's replyOfficial
21 Oct 2018, 14:32 Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Oct 2018, 14:32
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
DK
Dani K's updateReviewer Update
21 Oct 2018, 14:45Hi there
Thank you very much for responding. I received a call from Dean who will prioritise the issue for me. Hopefully I won't have to wait another week.
DK
Dani K's update21 Oct 2018, 14:45
Reviewer Update
Hi there
Thank you very much for responding. I received a call from Dean who will prioritise the issue for me. Hopefully I won't have to wait another week.
DK
Dani K's updateReviewer Update
24 Oct 2018, 12:12Hi there
Still no luck. No technician has been despatched so we are still without fibre.
We've now been without fibre for 11 days. I hope I'm not going to be billed for this.
DK
Dani K's update24 Oct 2018, 12:12
Reviewer Update
Hi there
Still no luck. No technician has been despatched so we are still without fibre.
We've now been without fibre for 11 days. I hope I'm not going to be billed for this.
DK
Dani K's updateReviewer Update
25 Oct 2018, 11:14Hi there
Still no luck with getting my issue sorted. It has now been 12 days without fibre. I am not sure who to phone or what to do anymore.
DK
Dani K's update25 Oct 2018, 11:14
Reviewer Update
Hi there
Still no luck with getting my issue sorted. It has now been 12 days without fibre. I am not sure who to phone or what to do anymore.
Vodacom's replyOfficial
26 Oct 2018, 12:40 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Vodacom's reply26 Oct 2018, 12:40
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team