Faulty product the last straw

<p>On Monday 26 August I purchased an Energizer HardCase tempered glass cover for my Galaxy S7 Edge at your store. It cost R499 and I was told it was the best they have. By Wednesday, a small crack had appeared on the cover, just above the volume buttons. I have no idea how it happened, but my best guess is that it weakened when I firmly pressed the cover back on after it had come loose.</p> <p>So yesterday I went to shop to have it replaced. However, my request was refused because Energizer won't accept a cracked product for replacement, according to one of the sales people.</p> <p>Now, this product boasts to be six times more resistant and can take all kinds of damage, but apparently not the pressure of a thumb to get it to stick better?</p> <p>I get that you can't trust that this is what happened and that all I have is my word that I haven't dropped, sat on, driven over, bungee jumped or anything else with the phone while this cover was one. So I am terribly disappointed that after just three days, the cover gets cracked and you, Vodacom, won't replace it for me.</p> <p>So, although I would really like a refund, I'm certain that won't be happening. So what I want and I want it as soon as possible, is for you to send me a quote in order for me to buy out my contract with you. I left you once before due to poor service and I came crawling back because the other service providers are pretty much just as lousy. But now there's options beyond you, MTN and CellC and I hope more people realise this. I've been a Vodacom customer since 1998 with pay as you go or on contract in one way or another.</p> <p>Not anymore.</p>