Faulty phone was given on new contract!!!

Contract was renewed on the 01/10/2015.<br> <br> Faulty phone was given. If phone touches ear, call is ended.<br> <br> Ever since 02/10/2015 I have been going in to the branch in Witbank Highveld mall. NOTHING has been sorted out!<br> <br> I have been sent up and down between the three vodacom shops in Witbank and I have been told it's a technical problem and the phone must be adjusted. That was never the case. After I phoned the head office myself, I was told that the phone is faulty.<br> <br> For two months since I took out this contract, I have been inside the vodacom shops more than 15 times and everytime I get a different answer!<br> <br> There is also a pin code on my voicemail and NOBODY at the branch or head office are able to remove it!!!!!<br> <br> I went into the branch again 21/12/2015 - the technician took the sim card out, got home and realized my sim card was NEVER put back in my phone!!!!!<br> <br> The manager at Vodacom Saveways (Yolanda) told me the phone will be replaced.<br> <br> I am expecting my phone to be replaced by a new one, as it has been a faulty phone right from the beginning of the contract.<br> <br>