Faulty Phone / No reply / BAD Service

This is now the third attempt to getting my phone sorted out i have had no joy !!! i complained the 23/4, 20/5 and now again my Sony M2 Aqua was used under water and i have been told that it has liquid damaged this is utter ******* as its suppose to take pics under water as i have previously owned a sony that does - telling me that the ports werent close properly is a excuse not to replace my phone. I WANT A REPLACEMENT AND SOMEONE to CALL ME regarding this matter URGENTLY - I need a phone and viewing from the other posts im not the only one - False advertising sony!!!! I EXPECT A CALL BACK - My phone is now at Alberton Vodacom and this hasnt been resolved and they telling me to fetch the phone else they will sell it to defray cost, i will fetch the phone once it has been replaced!!!