1 reviews | Active since Mar 2018
FAULTY PHONE : LESS THAN 24HRS
Good day all
Yesterday 26 July 2018 I purchased a Vodafone Turbo 7 from the VODACOM STORE in Simmonds street.
This was my child surprise that I need to deliver tomorrow, phone was R799.00 and I paid in cash.
When I got home the phone was faulty so I returned it back today, I was attended by never caring manager by the name of Kebapetse Lemme. She was not even interested and advised that I signed for the phone as a result I will have to wait for the repairs that may take 7 days and will have to fetch it in The Glen shopping center.
The manager was so rude and did even care if I advised that I would report this matter, she even gave me Vodacom complaints email with confidence.
Email **********
The phone did not even spend 24hs, she refused to refund me or exchange the phone.
I NEED HELP
Regards, Benjamin Conzo **********
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
