BC
Benjamin C

1 reviews | Active since Mar 2018

27 Jul 2018, 10:08

FAULTY PHONE : LESS THAN 24HRS

Good day all

Yesterday 26 July 2018 I purchased a Vodafone Turbo 7 from the VODACOM STORE in Simmonds street.

This was my child surprise that I need to deliver tomorrow, phone was R799.00 and I paid in cash.

When I got home the phone was faulty so I returned it back today, I was attended by never caring manager by the name of Kebapetse Lemme. She was not even interested and advised that I signed for the phone as a result I will have to wait for the repairs that may take 7 days and will have to fetch it in The Glen shopping center.

The manager was so rude and did even care if I advised that I would report this matter, she even gave me Vodacom complaints email with confidence.

Email **********

The phone did not even spend 24hs, she refused to refund me or exchange the phone.

I NEED HELP

Regards, Benjamin Conzo **********

0
Replies (1)
Vodacom
Vodacom's reply27 Jul 2018, 10:39
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team