Faulty phone from Upgrade reversal still pending!

I took out a contract early February, received the phone the next day but noticed the camera was faulty (focus not working correctly). Phoned in to call centre and dealt with upgrade agent, advised I check at store if it really was the case. I called back a few days later (within 14 days timeline) and asked that phone be swopped out as phone is faulty. I was advised first the phone needs to be picked up, then upgrade reversed and then I can re-upgrade. Well it took Vodacom 3 weeks to pick up phone (+- 7 March) and I am still waiting for the reversal to take place (after more than 10 calls - not once did Vodacom call me back with progress). Today I get a notification and I have been billed R5506 for the Equipment balance. When enquirying I get told its because I cancelled early - what *******! Vodacom supp**** me with a faulty phone and all I wanted was a replacement. Following this terrible service I want nothing to do with them, except cancel my upgrade and contract so I can move my number to someone that wants my business.<br> <br> Test - lets see if Vodacom cares enough to call back.<br> <br> Regards<br> <br> Shane