TF
Tanya F
1 reviews | Active since Mar 2011
04 Sept 2015, 08:35
Faulty phone cannot be replaced
I upgraded my contract online and the phone was delivered yesterday. The phone would not switch on and I reported it. I have now been told the phone can be collected in 1-2 weeks and my upgrade cancelled. In the meantime I have no phone for 2 weeks. Why could I just not get a new handset delivered to replace the faulty one?
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Vodacom's replyOfficial
04 Sept 2015, 13:41Hello nsmarley,
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
Best regards,
Vodacom's reply04 Sept 2015, 13:41
Official
Hello nsmarley,
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
Best regards,