mL
marlene L

1 reviews | Active since Aug 2015

21 Dec 2015, 18:00

faulty phone bought

We bought a vodacom prepaid cellphonefrom makro 2months ago. Samsung trend neo. After about 2weeks phone restarted during phone calls. Giving message unable to detect sim restarting. <br> We went to makro lavender road and they didnt helpus. They refered us to vodaworld.<br> <br> From november we have handed the phone in 3 times. Thatmeans driving to vodaworld to hand in phone and to collect.that is 6 trips of about 70 km both ways.<br> <br> We collected phone again on saturday. And again phone is restarting. <br> <br> I willnot goto vodaworld again for this phone. We are so fristrated, i cannot explain it. <br> <br> I want the money back for the phone or i want a replacement.<br> <br> Im finished wit samsung phones and im finished with vodacom. I was in process of aplying for the lg stylus 24 month contractbuti decided against it. Because of this experience.<br> <br> Another issueis that i also wanted the acer as1 laptop with specs of 4gb ram and 1tb hard drive for R269 per month on 1gb plan but then i was informed the specs in the booklet was incorrect. The consultant said that the specs is actually 2gb ram and 500gb hard drive. This is unacceptable. You caNot advertise a product with specs and then change it. I

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Replies (1)
Vodacom
Vodacom's reply22 Dec 2015, 08:03
Official
Hello marialoop,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards
Consumer Website Team