1 reviews | Active since Mar 2015
Faulty phone and bad service
<p>Bought two Samsung j3 phones from vodacom as a contract package. The one started to cut calls and restart without me restarting it. The others screen just went blurry from no where. I booked both phones in and the others software was upgraded and I was told the other would not be fixed. I called in for clarity and was told it wasn't approved I than said I have insurance with vodacom and now I'm told to come fill in forms. Why wasn't this done in the first place. I had to wait for an hour for my phone to be booked in. Seems the Samsung j3 is Faulty and vodacom needs to act upon this. No phone of the same make will go Faulty and nothing be done.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Well I'm still waiting for your reply. Yesterday I was called to come fetch my new phone as the insurance approved my claim. But I'm told that I need to pay R300 access. Does this mean that vodacom phones are voetstot as this device is not even 2 months old. I went to centurion to collect and was told upon arrival that insurance department is closed. I asked to speak to a manager than was told managers knock off at 5pm,I asked to speak to whoever is acting. I was attended to and the rude manager said how it's a privilege that vodacom centurion closes at 7pm I told him my previous experience and I reported it to hello Peter he rep**** by saying I can take my ticket and report again. He said if I'm not happy I should take my phone elsewhere. Truly disappointed in vodacom
Well I'm still waiting for your reply. Yesterday I was called to come fetch my new phone as the insurance approved my claim. But I'm told that I need to pay R300 access. Does this mean that vodacom phones are voetstot as this device is not even 2 months old. I went to centurion to collect and was told upon arrival that insurance department is closed. I asked to speak to a manager than was told managers knock off at 5pm,I asked to speak to whoever is acting. I was attended to and the rude manager said how it's a privilege that vodacom centurion closes at 7pm I told him my previous experience and I reported it to hello Peter he rep**** by saying I can take my ticket and report again. He said if I'm not happy I should take my phone elsewhere. Truly disappointed in vodacom