SS
Silindile S
1 reviews | Active since May 2019
17 May 2019, 12:14
Faulty Phone
I have a contract with Vodacom im using Sony L1 been using it since April 2018 and already the phone has been to repairs 3 times with a problem of not charging.Vodacom West street Durban does not want to assist but rather shifting the blame to Sony and that i must take the matter up with Sony.How does that work because the contract is between me and Vodacom not Sony directly?
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Vodacom's replyOfficial
17 May 2019, 13:58 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 May 2019, 13:58
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
23 May 2019, 14:51Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised you accordingly. Regards Consumer Website Team(SA)
Vodacom's reply23 May 2019, 14:51
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised you accordingly. Regards Consumer Website Team(SA)