mL
marlene L

1 reviews | Active since Aug 2015

10 Feb 2016, 05:37

faulty phone

We bought a vodacom prepaid cell phone from makro 2months ago. Samsung trend neo. After about 2weeks phone restarted during phone calls. Giving message unable to detect sim restarting. We went to makro lavender road and they didnt help us. They referred us to vodaworld. From November we have handed the phone in 3 times. That means driving to vodaworld to hand in phone and to collect. That is 6 trips of about 70 km both ways.We collected phone again on 21 December. And again phone is restarting. as requested by the manager at makro we bough the phone in again 8 January to makro and it was send in to Vodacom again. we collected the phone for the 4th time and still the phone restarted the day I used it again. <br> <br> I cannot battle like this. I had no other choice but to get a phone from cell c. Vodacom and Makro service is pathetic.<br> I demand a refund on the faulty phone and I demand compensation for the trouble we experienced for 4 months. I also expect you to compensate me for the cell c contract that I had to get (that is more expensive R269) due to your pathetic service, as I said I will not use Vodacom again, and I will not buy electronics from makro again! <br>

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Replies (1)
Vodacom
Vodacom's reply10 Feb 2016, 07:05
Official
Hello marialoop,

Thank you for the posting.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards

Vodacom Consumer Website Team