faulty new system (c3d)

I have been trying to port my number from MTN to Vodacom since 8th February 2016.<br> every time i go back to the store the guy that helped me says the system must send us an sms with a pin so he can activate it . i have still not revived a pin to date ,the guy at the store has phoned and emailed head office every day and this has still not been sorted out .<br> <br>