HL
Helene L
1 reviews | Active since Dec 2011
16 Sept 2021, 01:38
Faulty new phone
Within days of receiving a new iPhone - Vodacom Centurion mall- , the phone had issues. Vodacom has the phone in repairs longer than the person it was gifted to but expects us to consider it as still new. Tech finds no issues yet we're told by consultant to send it back ( this is her path and us still not yet in possession for almost 2 weeks). Folded arms and shrugging is what we get when we insist we do not want a faulty phone .
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Vodacom's replyOfficial
16 Sept 2021, 07:01Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Sept 2021, 07:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
HL
Helene L's updateReviewer Update
24 Sept 2021, 11:07We have contacted Vodacom and we're informed that a new phone should not have undergone repairs ( sent in twice in 2 weeks). The fault was reported before 7 days. We are now waiting for the phone as it's been 3 weeks without a phone. Techs say no fault yet the phone had connectivity problems, ended calls , shut down on it's own. Now, we have to take the word of techs knowing for them acknowledge fault now means they were wrong first time around . The owner is now using my phone ( I can't be contacted due to Sim...).
HL
Helene L's update24 Sept 2021, 11:07
Reviewer Update
We have contacted Vodacom and we're informed that a new phone should not have undergone repairs ( sent in twice in 2 weeks). The fault was reported before 7 days. We are now waiting for the phone as it's been 3 weeks without a phone. Techs say no fault yet the phone had connectivity problems, ended calls , shut down on it's own. Now, we have to take the word of techs knowing for them acknowledge fault now means they were wrong first time around . The owner is now using my phone ( I can't be contacted due to Sim...).