RS
REBECCA S

1 reviews | Active since Jul 2012

03 Aug 2023, 13:35

Faulty Modem Routers

I took a home date contract from Vodacom in January/February. I have been to the store more than three times already with a faulty router. Their router only works for a month and a half and then gets faulty. Each time I have to wait more than three weeks for the repairs. Recently I had a problem with the router again, waited three weeks and they gave me a faulty router again. I went back and was told they are taking it for repairs so I have to wait another three weeks. I am really fed up already with paying for nothing. I am considering closing this account and they can keep their router. I've had this contract less than six months and I'm tired of running back to the store with a faulty router.

0
Replies (2)
Vodacom
Vodacom's reply03 Aug 2023, 14:00
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team 
 

Best regards,

Vodacom
Vodacom's reply18 Aug 2023, 20:12
Official
Dear Customer,
  
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
  
Kindly note we have escalated your query to our Advance Repairs Team. Based on the feedback provided the Repair Manager at Vodacom  Repairs Umhlanga has comfirme he has assisted with regards to your query.

We do apologize for the delays and inconvenience this may have caused. 
  
Regards, 

Consumer Website Team

Best regards,