EN
Erica N

1 reviews | Active since May 2016

19 Apr 2021, 21:45

Faulty laptop

Well over 2 months on and still no response from Vodacom and after this I will still get a message that we will call you back. Why sell you something you cannot use. The Mecer is faulty and I am at my wits ends in fact I think about paying for 3 years for this piece of ******* they sent me. I'm literally feeling suicidal and my Famy us suffering as I now don't have anything to work on but must pay every month. They know they sold these Mecer to me that it was faulty but every one us passing the buck. I'm just so tired of trying to get this sorted out but nobody wants to listen. I Pray everyday that when I contact them I may get something positive but alas, nothing. Is the CEO not ashamed of all these negative remarks about Vodacom. DO NOT BUY ANY LAPTOPS, COMPUTERS AS THERE IS NO SERVICE AFTERWARDS, YOU GOING TO PAY FOR SOMETHING YOU CANNOT USE. NO ONE COMES BACK TO YOU AT ALL. PLEASE TO HELP, THEY JUST HAPPY TO SEND YOU THE INVOICE IF YOU WANT TO CANCEL. LOOK AT MY MESSAGES ON HELLO PETER AND VODACOM DOES NOT CARE.

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Replies (1)
Vodacom
Vodacom's reply20 Apr 2021, 07:12
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team