SB
Sherry B

1 reviews | Active since Sept 2016

12 Sept 2016, 13:27

Faulty keyboard

<p>I ordered a vodacom tablet with blue tooth keyboard online/telephonically . the tablet works fine but the keyboard doesn't as it is faulty. I phoned to ask for a replacement and was told that I need to return the whole package and cancel the contract! I find this ludicrous!I have spent a great deal of money downloading apps ect.. This weekend and now I must give the tablet back. The Bluetooth keyboard came in a separate package so why can that not be replaced or removed off my contract. When I asked if I can take it in for repairs I was told I will have to pay for them. I used the keyboard for the first time today and its faulty and from what I have been told I must also return the device also or just keep paying the extra 10 bucks for the broken keyboard for the next 24 months. Absolutely pathetic</p>

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Replies (1)
Vodacom
Vodacom's reply12 Sept 2016, 14:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,