tM
thandeka M
1 reviews | Active since Jun 2011
14 Jan 2020, 08:59
Faulty Iphone
Faulty Phone which I received in July 2019. the iPhone 6s died on me on the 1st Jan 2020 and when I took it to Vodacom, they came back later advising that its water damage, which is utter nonsense.
I will definitely take this to the ombuds. You either cancel your stupid contract or get me another phone that works properly...
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Replies (2)
Vodacom's replyOfficial
14 Jan 2020, 11:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Jan 2020, 11:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
04 Feb 2020, 10:12Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we have responded via email. Regards Consumer Website Team
Vodacom's reply04 Feb 2020, 10:12
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we have responded via email. Regards Consumer Website Team