Faulty iPhone battery

I am still waiting for Vodacom to contact me after numerous attempts as well emails and my previous complaint on hello Peter , however still no luck. This means I will then go to the media as well as east coast radio consumer watch in order to get some assistance. I have never been so disgusted with a provider before as I am with Vodacom. I have purchased a new iPhone 6 and experiencing problems with the battery. I refuse to have the phone sent in for repairs for various reasons. Perhaps the media can now assist.