Hellopeter
Share Your Experience

1 reviews | Active since Jan 2014

09 Jul 2024, 22:54

Faulty iPhone 15

I ordered iPhone 15 online as part of my contract upgrade last year, the phone arrived in October 2023. After 2 weeks the phone started showing a blank screen, and then coming back on after an hour or so.Then in March I went to give birth via C-Section, a few days after the phone screen went blank again; and wouldn't come back on even after a few days, I couldn't leave my house so I left it like that. It came back on after two weeks worked for 2-3 days then went blank again. It remained blank for a few weeks then came back on. I then took it to Mall of Africa where the claimed to have sent it for repairs, after 5 days I was alerted that the phone had been fixed and that I should come and pick it up. When I fetched it on Monday(18:45, 08 July), I was assured that the phone had been fixed and that it'll never give me problems again. Today, 9 July 2024 at 22:52, I'm typing this because the screen went blank again and has been like that for an hour.

0
Replies (3)
Vodacom
Vodacom's reply10 Jul 2024, 08:14
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply11 Jul 2024, 08:40
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion on today 2024/07/11 at 08:34:29, you have confirmed you were contacted yesterday 10 July 2024 by the Store and was advised to book in the device again so that it can be fixed. You advised you will book it in tomorrow 12 July 2024. Regards Vodacom Consumer Website Team

Best regards,

's update23 Jul 2024, 12:43
Reviewer Update
I took the phone to Vodacom Centurion as per my discussion with the customer service agent. I dropped the phone on 15 July, and it was booked for a service on 16 July. Today, 23 July at 09:30, I received a call that my phone had been fixed and that I could go an pick it up. Shortly after I received the message, I received a call from Vodacom Centurion informing me that they have received the phone but the phone screen was still blank despite repairs saying they had fixed it, then they informed me that they have to book the phone again.

Vodacom it seems like there's a serious issue with the phone and no one is willing to address it. I can't continue paying monthly for a phone I don't use.