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Zaza P
1 reviews | Active since Jun 2017
01 Nov 2022, 14:29
Faulty iPhone 13, Vodacom cheated me
This is my second post regarding this matter. Vodacom are ***** and shy away from solutions. In June I took out a contract for a phone I’m pay R2000 for but after a few days I noticed that the phone was faulty, I work shifts so I couldn’t take it back within the 7days they expect the phone to be returned. In that same month, 9days to be exact I took it back and they refused to take it, I went there 4 times to report and my phone was then taken away for 3 ****en weeks and they did nothing but a software update although it was updated days prior, ****en *****. They still refuse me a new phone and all these posts that they respond to that they will call you and what not, they don’t call, they’re *****. Whoever sees this post then run away from Vodacom, MTN is cheaper and actually are willing to assist, not these ****ers, only interested in filling their pockets… biggest ******
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Replies (5)0
Replies (5)
Vodacom's replyOfficial
02 Nov 2022, 07:06Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Nov 2022, 07:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Zaza P's updateReviewer Update
02 Nov 2022, 07:38You have been aware of this matter and you didn't do anything about it. This was your reply last time also but nobody called and I'm not even confident that when you call you'll cone up with a solution. Vodacom is the worst, arrogant even. Paying a ton of money for a phone I can't even use and you're even refusing to cancel the contract, telling me that I'm liable for the payments, how must I pay for a faulty expensive phone that you took for three weeks in for repairs but came back worse than it went it
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Zaza P's update02 Nov 2022, 07:38
Reviewer Update
You have been aware of this matter and you didn't do anything about it. This was your reply last time also but nobody called and I'm not even confident that when you call you'll cone up with a solution. Vodacom is the worst, arrogant even. Paying a ton of money for a phone I can't even use and you're even refusing to cancel the contract, telling me that I'm liable for the payments, how must I pay for a faulty expensive phone that you took for three weeks in for repairs but came back worse than it went it
Vodacom's replyOfficial
02 Nov 2022, 08:19 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Nov 2022, 08:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Zaza P's updateReviewer Update
02 Nov 2022, 10:57Look what time it is already, who has called?? And see how many weeks is it already since I lodged a complaint but still nothing, useless
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Zaza P's update02 Nov 2022, 10:57
Reviewer Update
Look what time it is already, who has called?? And see how many weeks is it already since I lodged a complaint but still nothing, useless
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Zaza P's updateReviewer Update
02 Nov 2022, 20:09You cannot expect me to send the phone in again for the second time. It went in the first time already and I was without a phone for a month almost and only to have it returned without the issues being solved and instead my everything was wiped clean on that phone while I didn’t give any consent for it to be wiped. Why wasn’t the phone attended to when it went it the first time? Now it’s getting hot when I use, the back and side and the battery draining faster than before I sent it for that very same problem and it still makes funny noises and cut conversations while the call is still ongoing and that’s what I booked it in for. It shouldn’t be my problem that your guys are *********** and lazy and ***** because they **** about the software update as well that they claimed they had done.
I have been reporting this problem since June when I got the phone, 9 days after to be exact. I wasn’t even given a phone when the phone went in so now you expect me to pay two months worth of charges for a phone I would in total not be having for two months if I agree to this ******* you’re telling me. Maybe I need to escalate this matter to the consumer protection, this cannot be right. It’s not my problem that you sold me a faulty device, I’m paying a hell of a lot money for it. And send your replies publicly so that everyone can further see how horrible Vodacom is, seems everyone is anyway dissatisfied with how you’re handling us. You’re telling me pure ******* now. Why the hell wasn’t the phone fixed in the first place, you’re ****ing asking me to settle for less than what I’m paying for and on top of that you want to hold me liable for this **** by not cancelling the contract, you can **** off, the only this at this point I’ll settle for is a brand new iPhone 13 Pro as I am supposed to be paying for or cancel the ****en contract and take your **** back. Sies
I have been reporting this problem since June when I got the phone, 9 days after to be exact. I wasn’t even given a phone when the phone went in so now you expect me to pay two months worth of charges for a phone I would in total not be having for two months if I agree to this ******* you’re telling me. Maybe I need to escalate this matter to the consumer protection, this cannot be right. It’s not my problem that you sold me a faulty device, I’m paying a hell of a lot money for it. And send your replies publicly so that everyone can further see how horrible Vodacom is, seems everyone is anyway dissatisfied with how you’re handling us. You’re telling me pure ******* now. Why the hell wasn’t the phone fixed in the first place, you’re ****ing asking me to settle for less than what I’m paying for and on top of that you want to hold me liable for this **** by not cancelling the contract, you can **** off, the only this at this point I’ll settle for is a brand new iPhone 13 Pro as I am supposed to be paying for or cancel the ****en contract and take your **** back. Sies
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Zaza P's update02 Nov 2022, 20:09
Reviewer Update
You cannot expect me to send the phone in again for the second time. It went in the first time already and I was without a phone for a month almost and only to have it returned without the issues being solved and instead my everything was wiped clean on that phone while I didn’t give any consent for it to be wiped. Why wasn’t the phone attended to when it went it the first time? Now it’s getting hot when I use, the back and side and the battery draining faster than before I sent it for that very same problem and it still makes funny noises and cut conversations while the call is still ongoing and that’s what I booked it in for. It shouldn’t be my problem that your guys are *********** and lazy and ***** because they **** about the software update as well that they claimed they had done.
I have been reporting this problem since June when I got the phone, 9 days after to be exact. I wasn’t even given a phone when the phone went in so now you expect me to pay two months worth of charges for a phone I would in total not be having for two months if I agree to this ******* you’re telling me. Maybe I need to escalate this matter to the consumer protection, this cannot be right. It’s not my problem that you sold me a faulty device, I’m paying a hell of a lot money for it. And send your replies publicly so that everyone can further see how horrible Vodacom is, seems everyone is anyway dissatisfied with how you’re handling us. You’re telling me pure ******* now. Why the hell wasn’t the phone fixed in the first place, you’re ****ing asking me to settle for less than what I’m paying for and on top of that you want to hold me liable for this **** by not cancelling the contract, you can **** off, the only this at this point I’ll settle for is a brand new iPhone 13 Pro as I am supposed to be paying for or cancel the ****en contract and take your **** back. Sies
I have been reporting this problem since June when I got the phone, 9 days after to be exact. I wasn’t even given a phone when the phone went in so now you expect me to pay two months worth of charges for a phone I would in total not be having for two months if I agree to this ******* you’re telling me. Maybe I need to escalate this matter to the consumer protection, this cannot be right. It’s not my problem that you sold me a faulty device, I’m paying a hell of a lot money for it. And send your replies publicly so that everyone can further see how horrible Vodacom is, seems everyone is anyway dissatisfied with how you’re handling us. You’re telling me pure ******* now. Why the hell wasn’t the phone fixed in the first place, you’re ****ing asking me to settle for less than what I’m paying for and on top of that you want to hold me liable for this **** by not cancelling the contract, you can **** off, the only this at this point I’ll settle for is a brand new iPhone 13 Pro as I am supposed to be paying for or cancel the ****en contract and take your **** back. Sies