MS
Mariuis S

1 reviews | Active since Jun 2016

17 Mar 2017, 13:23

Faulty invoicing since July last year

<p>I would now go as far and say that Vodacom have the worst Accounts department in the whole world.</p> <p>Last year while vodacom was moving from the old system to the new system i just had to apply for an upgrade. Obviously vodacom had to make a mess of my upgrade and i had to cancell my upgrade because vodacom lost me between the old and new system.</p> <p> </p> <p>So guess what since last year you invoice me for a handset i do not have then i stop all payment to you then you credit me and promise me that the handset was removed from my account. The again you invoice me for the handset and i stop payment then again you credit me and promise me its sorted out.</p> <p> </p> <p>It never gets sorted out and guess what again you invoice me for the handset i do not have.</p> <p> </p> <p>For how long can this continue. Once again now i will stop payment and will only pay again after i have written proof and some form of compensation for what you put me through over the last year.</p>

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Replies (1)
Vodacom
Vodacom's reply17 Mar 2017, 14:34
Official

Dear Customer,

Thank you for making us aware of your complaint.

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Vodacom Consumer Website Team