Faulty International Roaming

I have activated international roaming with Vodacom. It has been working except for my last two international business trips. It is says activated on the My Vodacom App but there is no mobile network in sight. Customer care with Vodacom is so great. You basically can only call them nowadays - hard to do when you can't call from your Vodacom handset which does not have international roaming working. Trying to use their online chat service works well to - there are no consultants working on this service apparently so it is useless. No one can help you.

The My Vodacom App is also hopeless and can only really provide you with things you don't need or information that cannot assist you. The My Vodacom App also has a 'Contact us' function that despite good internet connection speed, never ever loads. Also useless. The only way I have managed to get through to some (probably a bot) is through Vodacom's Facebook page. The problem has not been resolved as yet, however.

Vodacom has changed rapidly into a company more concerned with virtue signalling than providing good service to its customers. Go and look at their Facebook page and you will see this.