FAULTY HANDSET NOT BEING REPLACED

I received a new handset from Vodacom with my upgrade in Aug 2014. Since January 2015, my phone has now been booked in on 5 separate occasions during which time, none of the issues with the handset had been resolved.<br> <br> I have escalated this for replacement after repair number 3 or 4. This was done through their Repairs escalations department as advised by Vodacom. After nothing but silence on the progress of my case, I have now dealt with Customer Care, Customer Care Escalations and am getting the same response from everybody which is \We understand your frustration